An effortless solution for resolving tickets.
Consolidate all customer interactions in one platform, resolve tickets more quickly, and access real-time reports.
A smart workflow for your support team
Empower your support team with their new superpower.
Smart Automation
Boost efficiency by automating repetitive tasks, auto-assigning agents, using saved canned responses, and automatically prioritizing tickets.
Omni Channel Support
Engage with customers on their preferred channels and manage all chats, emails, and ticket form messages in a single, unified platform.
Effective collaboration
Give your team the tools for better collaboration using chats, notes, multiple inboxes, and improved and informed ticket allocation.
Get More Tickets Done in a Day
Zoom through your tickets and stay ahead with ease.
Gain real-time insights into ticket status, team performance, assigned tickets, agent workload, ticket satisfaction, response times, and peak activity hours.
Access every detail of previous interactions instantly and provide accurate solutions. Allow customers to track their ticket’s status through the customer portal.
Reduce your agent’s workload by creating self-help troubleshooting articles, best practices, and FAQs. This not only helps new agents get up to speed quickly but also allows customers to resolve issues independently without waiting for assistance.